Refund policy

The 30-day money-back guarantee
If your Personalized Mindset Reset is not right for you, tell us within 30 days of your purchase and we will refund you in full. That is the entire promise. You do not need a reason. You do not need to have listened a certain number of times, and you do not need to prove anything to us.

How to ask for a refund
Email support@indigo22.com from the address you used at checkout, or reach us through our contact page, and tell us you would like a refund. Include your order number if it is handy. If it is not, your name and email are enough for us to find your order. If you want to tell us what did not land for you, we would genuinely like to know, because it makes the next session better for someone else. It is not a condition of your refund.

How long it takes
We usually reply within one business day. Once we have your request we send the refund to your original payment method within three business days. Your bank or card issuer then takes its own time to post it, usually five to ten business days. Start to finish, it is normally under two weeks.

There is nothing to return
Your sessions are audio files. There is nothing to ship back, nothing to repackage, and no return shipping for you to pay. Keep the files. We are not going to ask you to delete them or to prove that you did.

If your recording never arrived
Your recording is delivered by email within three business days of you completing your intake. If that window has passed and nothing has landed, check your spam folder first, then write to us. A missing recording is ours to fix, not something you should have to argue for. We will get you the files or refund you, whichever you would rather have, and the 30-day window will not run out on you while we are sorting it out.

If you never finished your intake
You ordered and then life happened. It is fine. You can still ask for a refund within 30 days, even if you never filled out the questionnaire.

The free sessions
The free 3-minute reset and everything in the free library cost nothing, so there is nothing to refund. They are yours to keep.

The one limit
We honor one refunded order per customer. After that we are still glad to help you by email, but we cannot keep refunding repeat purchases. This exists to stop abuse and it will never affect someone asking for their money back in good faith.

Questions
Write to support@indigo22.com. We read every message. 💜