Refund policy

The 30-day promise
Your 30 days start the day your sessions land in your inbox.

If something's off, we'd rather fix it than lose you
Tell us what missed and we'll build your session again once at no charge. We start it over rather than patch it, and most of the time it turns out to be the thing you actually wanted.

If you'd still rather have your money back, you get all of it
You don't have to try that first. You don't need a reason, you don't need to have listened a certain number of times, and you don't need to prove anything to us. One email to support@indigo22.com from the address you ordered with is enough. Your order number helps if it's handy, and your name and email will find you if it isn't. If you want to tell us what didn't land for you, we'd genuinely like to know, because it makes the next session better for someone else. It's not a condition of your refund.

How long it takes
We usually reply within one business day. Once we have your request we send the refund to your original payment method within three business days. Your bank or card issuer then takes its own time to post it, usually five to ten business days. Start to finish, it's normally under two weeks.

There's nothing to return
Your sessions are audio files. There's nothing to ship back, nothing to repackage, and no return shipping for you to pay. Keep the files. We're not going to ask you to delete them or to prove that you did.

If your recording never arrived
Your recording is delivered by email within three business days of you completing your intake. If that window has passed and nothing has landed, check your spam folder first, then write to us. A missing recording is ours to fix, not something you should have to argue for. We'll get you the files or refund you, whichever you'd rather have, and your 30 days won't run out while we're sorting it out.

If you never finished your intake
You ordered and then life happened. It's fine. You can still ask for your money back. Because your window normally opens at delivery, we hold it open for 60 days from your order for anyone who hasn't started, so it can't sit open forever.

The free sessions
The free 3-Minute Reset and everything in the free library cost nothing, so there's nothing to refund. They're yours to keep.

The one limit
We honor one refunded order per customer. A refund we offer you, like a session that never arrived or one we couldn't build again, never counts against that. After that we're still glad to help you by email, but we can't keep refunding repeat purchases. This exists to stop abuse and it will never affect someone asking for their money back in good faith.

The Season Reset ($149): how it works and how refunds work

You're buying four sets of sessions, one a month for four months. Here's all of it in one place, before you buy rather than after.

What arrives, and when.
Your first set is written from your intake and reaches you within three business days. After that a new set lands about every 30 days until you've had all four. Before each one we send you a short check-in, a couple of questions about what's changed and what's next, and your next set gets written from your answer.

If you don't reply to a check-in, you don't lose the month.
We build from what we already know about you and send it on schedule. Your delivery email will tell you that's what we did, and one line back from you puts the next one right. A month never gets skipped because an email got buried.

It ends after your fourth set, and it doesn't renew.
There's nothing recurring here. Your card is charged once, today, and never again unless you come back and buy something on purpose.

Your first 30 days.
Counted from the day your first set reaches your inbox, not the day you order. Your build takes a couple of days and we didn't want that eating into your window. If something in it misses, tell us what missed and we'll build that set again once at no charge. If you'd still rather have your money back, you get all $149. You don't have to try that first. You don't need a reason, you don't need to have listened a certain number of times, and you don't need to prove anything to us. One email to support@indigo22.com from the address you ordered with is enough.

A refund closes out the pack.
If you take your money back, the sets that haven't been built yet don't come. Anything already in your inbox is still yours to keep.

After day 30 the money-back window closes.
We're telling you this before you buy, because three of your four sets haven't been written yet and we start holding your months the moment you order. It's the honest trade for something that arrives over four months. What replaces it is the next line, and it doesn't need you to ask for it.

If we don't deliver one of your monthly sets, you get $37 back for it, and you don't have to ask.
One fixed amount per set, sent to your original payment method within five business days of the month we missed. Fixed, so nobody has to argue arithmetic later, and it doesn't depend on you noticing.

If your first set never arrives at all, that one's bigger.
Check your spam folder first, then write to us. We'll either get you the files or refund the whole $149, whichever you'd rather have, and your 30 days won't start running while we're sorting it out.

If you haven't gotten to the intake chat yet, you can still ask for your money back.
Life happens and that's fine. Because your window normally opens at your first delivery, we hold it open for 60 days from your order for anyone who hasn't started, so it can't sit open forever. Your pack itself we hold for a year from your order, and if you're later than that, write to us anyway and we'll pick it up if we can.

There's nothing to send back.
Your files are audio. Keep them. We're not going to ask you to delete anything or to prove that you did.

Your files stay yours.
Everything already delivered is yours to keep, whatever else happens. Download each set when it lands. We'll keep your download links working for at least a year, and we'll re-send anything we still have on file any time you ask.

How long a refund takes.
We usually reply within one business day, and we send the refund to your original payment method within three business days after that. Your bank takes its own time to post it, usually five to ten business days. Start to finish it's normally under two weeks.

The one limit.
We honor one refunded order per customer. A refund we offer you, like a set that never arrived or one we couldn't build, never counts against that. After that we're still glad to help by email, and we can't keep refunding repeat purchases. This exists to stop abuse and it will never touch someone asking in good faith.

What happens if this product changes or goes away
is written out in full just below, because you're paying today for work that arrives later and you should be able to read that before you decide.

If The Season Reset changes or goes away

You're paying today for work that arrives over four months, so here's what happens if this product changes or we stop selling it. We'd rather you read this before you buy than find out later.

If we stop selling it, that doesn't touch what you already bought.
Everyone who's already paid still gets all four of their sets. Retiring a product isn't a reason to stop delivering something someone already paid for.

If we change how sessions get made, what you're owed doesn't shrink.
Your later sets arrive at least the same length and the same depth as your first one. The tools behind them may well get better between now and then.

If we genuinely can't deliver one of your sets, you get $37 back for it without asking.
If we know ahead of time, we'll tell you at least 30 days before the month we were meant to build.

If the business changes hands, these obligations go with it.
Whoever takes it on takes this too.

Your files are yours either way.
Nothing we do takes back a set that's already in your inbox.

And the outside edge, plainly:
everything above runs through your fourth set, about four months after your first delivery. The most we could ever owe you back after day 30 is $111, which covers the three sets that come after your first one. If your first set never arrived at all, that isn't capped, and the full refund in the terms above is what applies.

Questions
Write to support@indigo22.com. We read every message. 💜