Refund policy

At Indigo 22, we strive to ensure every customer is delighted with their purchase. If you have concerns about your order, we’re here to help. Please review our policy below for guidance.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Be sure to include your order number and photos of the damage or defect. We’ll work with you to resolve the issue promptly.

Unhappy with Your Purchase?

Your satisfaction is important to us. If you’re unhappy with your product for any reason, please contact us. While we do not promise a refund, we’re committed to finding a solution that works for you.

Eligibility for Returns

We accept returns of unused and undamaged items in their original packaging within 30 days of purchase. Due to the hand-crafted nature of our products, used or lit candles cannot be returned. We appreciate your understanding of the care and effort that goes into creating each item.

Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the item was damaged or defective upon arrival.

If you have any questions or need assistance, please don’t hesitate to reach out. Thank you for supporting Indigo 22 and our hand-crafted creations!